Information Technology Support Technician

Program Description

This certificate is offered through a hybrid delivery, both online and in-person.

The program provides students with a pathway to employment as a workplace technology support specialist. The certificate is a sound basis for further education and impactful careers in technology systems in business and community settings. A critical analysis of cultures and communities allows graduates to further their leadership skills in building digital infrastructure.

All instruction is in person in class or computer laboratory. For the ITSP online cohort, students with Internet access may join the ITSP Online Certificate Program. Course content is identical to the regular ITSP certificate program but offered online. Asynchronous delivery means classes run more flexibly, with students accessing class materials during different hours and from other locations. However, coursework and assignments follow the same weekly schedule as the regular program. Course offerings are limited to the current academic semester offerings.

Learning Outcomes

Upon completion of ITST program, the successful student will have reliably demonstrated the ability to:

1. Set up and maintain workplace technology user systems

2. Support organizations in maintaining network technology infrastructure

3. Develop an online business presence and support cloud computing

4.Communicate and engage with business teams on technology supports

5. Use personal leadership and accountability as an effective member of a work team

This is your path to a profession in information technology. You will gain in-demand skills in this program that will have you job-ready in less than 6 months. There is no requirement for a degree or prior experience.

Classes will start on September 18, 2023, in the hybrid (online and in-person) format.

Occupation upon Completion

The Information Technology Support Technician certificate program provides training for entry into the Workplace Technology Support Specialist position. In this occupation, you may use established systems and protocols to install, troubleshoot and configure enterprise computer software and network devices. You may also deliver online presence and support for medium and small businesses. Other names for this occupation are Computer Network Technician, User Support Technician. Related occupations are Database Administrator, Information Systems Testing Technician and Computer and Information Systems Manager.

Program Summary

This program is Full-time, Monday to Friday

Course Descriptions

Name of Course/Subject Hours

TECH 100 Workplace Communication 98 hours

TECH 105 Online Presence and Collaboration Tools 98 hours

TECH 106 Network and Server Administration 98 hours

TECH 110 Client Computer Configuration 100 hours

TECH 115 Technology Workplace Professionalism 100 hours

Admission Requirements, Fees & Tuition

High School Applicants

Mature Applicants

Tuition and Fees

Canadian citizen or Permanent Resident of Canada.
Minimum "C+" grade in English 12 or testing an equivalent level.
Minimum "C+" grade in Math 11 or testing at an equivalent level
Letter of Intent

18 years old or older
Completed written assessment with a “C+” grade or higher
Math 11 with a minimum 'C+' grade
Letter of Intent

Program Tuition:	$4,650.00
Registration:	$75.00
Graduation:	$30.00
Student Association:	$30.00
Student Record and Student Card Fee:	$15.00
Transportation – Upass	$322.00
*Books & Supplies (w/tax)	$777.00
*Laptop (w/tax)	$1,365.00
COMPTIA Exams	$700.00
TOTAL:(with laptop & backpack)	$7964.35